Hotel Housekeeping - Eric Pond

The hotel industry has taken a large hit over the course of the pandemic.  This is due in part to the fact that people may not be allowed to travel, and if they can, may feel unsafe staying in a space open to the public such as a hotel.  This report will cover my phase two research process which was directed towards creating an improved customer experience within a hotel setting.  The report prior to this was aimed more at the hospitality industry as a whole, including activities such as glamping and camping.  Through my research since then, I have been able to significantly narrow my scope.  As a result of this, this report focuses on my process getting to my area of interest which involves the redesign of supply transportation for housekeepers within hotels.